Frequently Asked Questions

We use certified organic black chia seeds.

It probably wasn't stirred well enough when you made it. We find the best way to ensure there's no clumps is to make your pudding according to the instructions (mix it well!), leave it for about 10 minutes and then stir it again. It will be a bit more viscous at that point so the seeds won't sink to the bottom. Then leave it in the fridge for a few more hours for the best consistency!

We are located in beautiful and sunny Perth, Western Australia!

Unfortunately, no. We have decided to keep our sales online for the time being.

Once the order has been made, it’s yours and cannot be cancelled.

If you entered a wrong address, please contact us and if your order hasn’t already been picked up by the couriers, we can change this for you.

Unfortunately, we cannot change the address once the order is out for delivery. You can try sending a support request through to Sendle, but in our experience, an address change is not possible. The support page can be found here: https://support.sendle.com/hc/en-au/requests/new 

We can fulfil most wholesale requests. Send us a message - we would love to work with you!

Once the parcel is out of our hands, we can't do much to accelerate the process, and the couriers can't work any faster! We are located in Perth, Western Australia, therefore shipping times can take a little longer to certain destinations, especially with the heavy border restrictions we are faced with as a result of COVID-19.

Please note that once your order has been shipped, delivery time frames lie with the courier to deliver within the timeframe they have advised us. We cannot take any responsibility for delayed or lost packages. By placing an order you agree that you give the courier service ‘Authority To Leave’ the package in a safe spot if nobody is home.

Authority to Leaves means just that – the courier will leave the parcel with at the recipients address without a signature if it’s safe to do so. If your recipient can’t find their order, ask them to contact the courier as they may have dropped it off at your local Post Office.

If in doubt, please contact the courier linked to your tracking number. Once your parcel has been sent, it is the purchasers responsibility to liaise with the courier company.

It is also your responsibility to provide us with the correct details for the recipient. We do not offer refunds or replacements for parcels that go missing. For standard orders, you can check the status of your shipment by clicking here:

https://try.sendle.com/en-au/tracking

If you are concerned about the whereabouts of your parcel, we encourage you to send a support request through to the Sendle team. They also have a live chat available which is generally the quickest way to get a hold of one of their team members. The support page can be found here:

https://support.sendle.com/hc/en-au/requests/new

Alternatively, you can reach out to the independent couriers that Sendle uses which are Fastway and Couriers Please. Their websites can be found here:

https://www.aramex.com.au/

https://www.couriersplease.com.au/

For Australia Post Express orders, please call 13 76 78 and have your tracking number ready.

Alternatively, you can check out their help page for further information.

If you have exhausted all of these options, please contact us and we will try to assist you the best that we can.

ESTIMATED DELIVERY TIMES

PLEASE EXPECT SHIPPING DELAYS DUE TO COVID-19 - WE HAVE NO CONTROL OVER THIS!

CHIA PRO uses Sendle for all shipping Australia wide. You will be sent an email from Sendle when you parcel is on the way and when it has been delivered.

Once an online order has been placed, it will be dispatched within 1-2 business days. Once dispatched you will be notified by email. Sendle delivery service is fully trackable online at https://try.sendle.com/en-au/tracking

Sendle do not post to domestic PO boxes.

Please note the following delivery times are a guideline only and are subject to change. Transit / delivery times to regional areas will vary.

Metropolitan WA (Perth and surrounds) – 2-3 business days

NSW, VIC, ACT, SA, QLD, NT – 5 to 8 business days

Remote areas – 7 to 10 business days

Australia Post Express

Metropolitan WA (Perth and Surrounds) 1 - 3 business days

NSW, VIC, ACT, SA, QLD, NT - 2-5 Business days

Additional postage charges may applied to some remote areas depending on the size of the parcel.

We charge the exact costs that our shipping provider Sendle charges us. That means you know exactly where your money goes.

Visit their website to view a complete breakdown of Sendle’s pricing .

Your fee will be calculated at checkout, depending on the size of your item.

If you spend over $99, your shipping is free!